Services

Tailored to meet the unique needs of each of our clients our services include:
  • Providing Leading Edge Marketing Consultancy by Chartered Marketers
  • Conducting Primary and Secondary Research
  • Delivering Insightful Marketing Audits
  • Devising Innovative Results Driven Marketing Plans
  • Achieving Public Relations including Press Coverage and Local Community Brand Engagement
  • Business Mentoring and Trouble Shooting
  • Development of Business Growth Plans
  • Customer Service Assessments and Accredited Training including
    • The People 1st WorldHost Training Suite of Programmes:
      • Principles of Customer Service
      • Sales Powered by Service
      • Customers with Disabilities
      • Ambassador – Tourism: Welcoming Visitors to their Destination
      • Service Across Cultures
      • Principles of Supervising Customer Service Performance
    • Centre for Competitiveness Gold Star Customer Service Assessment
    • Licensed Digital Marketing training – People 1st Digital Business Skills

Our mission is simple, it’s really very cut and dry – we exist to add value to your business!
Watson & Co. Chartered Marketing | Tel: +44 (0) 7900 881146
Chartered Marketer LogoWorld Host Licensed TrainerApproved Evolution Consultant LogoNorthern Ireland Assembly and Business Trust Logo WH-Recognised-Business-Logo

 

Service Terms and Conditions

Cancellation:

If you need to cancel your place and are unable to find a replacement delegate, you must notify us by email, rsvp@watsonsmarketing.com . If we receive your cancellation more than 10 days before the programme delivery date, we will refund 50% of the programme fee to you. If you cancel your place with less than 10 working days notice, you will be charged the full programme fee. If a special price has been applied to a booking for one or more delegates as part of a promotion or special offer and the non-attendance contravenes the terms of the relevant promotion or offer, then the full programme price will be applied to any/all remaining places.

 

We reserve the right to cancel programmes at short notice. In these circumstances (and subject to the terms of the ‘Liability’ section below) we will offer you a full refund of the fees related to the cancelled programme only. We also reserve the right to change venues and trainers. You will be informed of any relevant changes to the advertised programme at least 1 day in advance of the programme commencement date.

 

Substitution:

If any of the named persons on your booking are unable to attend a programme for any reason, a suitable substitution may be made free of charge provided that notification of such change has been given to us in writing by email rsvp@watsonsmarketing.com in advance of the programme commencement date. Your notification email shall only deemed to have been received by us once we have sent you an acknowledgement email in response.

Non Attendance:

If a delegate fails to attend a programme for any reason, the full programme fee is payable. If a special price has been applied to a booking for one or more delegates as part of a promotion or special offer and the non-attendance contravenes the terms of the relevant promotion or offer, then the full programme price will be applied to any/all remaining places.

 

Transfers:

Consideration will be given by us to requests to transfer delegates to a later date of the same programme, provided notice is given to us in writing by email to rsvp@watsonsmarketing.com in advance of the programme commencement date. Your notification email shall only be deemed to have been received by us once we have sent you an acknowledgement email in response.