WorldHost Principles of Customer Service Training

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WorldHost Principles of Customer Service Training will provide participants with invaluable skills and techniques that form the fundamentals of service professionalism.

The WorldHost Principles of Customer Service programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios which can be used across a wide variety of industries where the quality of customer service is key to the success of business.

 

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Customer needs
  • Empathetic Listening
  • The Art of Service Recovery
  • Personalised key commitments
  • Topics to avoid

 

Business Benefits:

  • Delivered to over one million service professionals worldwide WorldHost has a proven track record in successfully preparing frontline staff to offer the highest levels of customer service
  • The programme is an essential tool for businesses seeking to protect their bottom line and improve their customer retention rates
  • It is one of the most effective customer-service training courses available for front-line staff
  • WorldHost provides a quality-assured level of service recognition
  • It is flexible in delivery and it can be customised for your organisation and industry
  • It is dynamic and supported by excellent resources and practical guidelines
  • Completing the WorldHost programme can lead to a level two Vocationally Relevant Qualification for the development of transferable skills*
  • It is provided by a quality assured network of professional trainers

 

Why is customer service training important?

People 1st (who license the WorldHost suite of training programmes to Watson & Co. Chartered Marketing) uncover some key statistics in the video below:

Cost: £85 per person

*Optional extra: ICQ Level 2 Award in Understanding customer service in the retail sector, £35 per person

 

Licensed WorldHost Trainer:

Chartered Marketer Christine Watson DipM MCIM is a People 1st accredited Customer Service and Digital Marketing Trainer and has a background in mystery shopping and business improvement spanning the past 17 years. She has successfully trained over 1,000 delegates.

Click here to read testimonials from past clients

 

Open training course dates are detailed at: http://www.watsonsmarketing.com/events/

To find out more contact Watson & Co. Chartered Marketing today by telephone: 07900 881146 or register your interest by email to: info@watsonsmarketing.com

The full WorldHost suite of training programmes is available to view here

 

Further information on WorldHost is available at www.worldhostni.com and www.people1st.co.uk/Training-services/WorldHost

People 1st have also provided a taster video to demonstrate exactly what a WorldHost training session involves:


 

To Book:

Download our WorldHost booking form, fill out and and return to us by email: info@watsonsmarketing.com.

Booking form

 

 

 

 

 

 

 

You can also download the pass criteria for the course below:

Pass Criteria