WorldHost Principles of Customer Service – 15 September 2015

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Date: Tuesday 15th September 2015

Location: Belfast

Cost: £85 per person

Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person

Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer

Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Visitor needs
  • The Value of Tourism
  • Personalised key commitments
  • Topics to avoid

 

To book email: info@watsonsmarketing.com or telephone Watson & Co. Chartered Marketing on

Tel: +44 (0) 7900 881146 or 028 9066 1139

Invoices can be provided and payment can be made via bank transfer, cheque, cash or you can pay via paypal below (please note that there is an additional 10% service charge for paypal transactions)

 

To Book:

Download our WorldHost booking form, fill out and and return to us by email: info@watsonsmarketing.com.

Booking form

 

 

 

 

 

 

 

You can also download the pass criteria for the course below:

Pass Criteria