WorldHost Supervising Customer Service Training Workshop for Lisburn and Castlereagh City Council – 1 and 4 June 2026
WorldHost Supervising Customer Service Training Workshop
Industry recognised and accredited WorldHost customer service training
The Lisburn and Castlereagh Labour Market Partnership is delivering a 2 day WorldHost Supervising Customer Service Academy.
This fully-funded two day workshop is the foundation for establishing a culture of excellence and driving business transformation.
Workshop details Date: Monday 1st and Thursday 4th June 2026
Time: 09.30am to 4.00pm
Location: Lagan Valley Island, Lisburn
At the workshop, you’ll learn how to develop a customer-focused culture within your business, understand how to build and motivate your team, monitor success and identify customer service gaps by providing supervisors with the vital skills they need to recognise the value of excellent customer service.
Who should take the workshop?
This workshop is aimed at those supervising customer service at an operational level and are responsible for ensuring their team deliver outstanding customer service, every time.
The academy will include:
- Customer service culture
- Identifying your customers
- Gathering, responding and applying customer feedback
- Identifying gaps in employee performance
- Developing your team
- Coaching for success
- Recruiting for success
- Service recovery
- Positive outcomes
When staff put these skills into practice, it can lead to: increased revenue, repeat business, average spends and net sales.
The workshop will be delivered by Licensed WorldHost Trainer Chartered Marketer Christine Watson.
Follow Us!