Mid and East Antrim Borough Council in association with Tourism NI, are offering an opportunity for frontline staff in the local tourism industry to take part in an accredited and recognised training course. The WorldHost Food Ambassador programme, tailored for the food and drink sector, will take place on 21 February 2017, from 9.30am to 3pm, in the Ballygally Castle Hotel. The programme gives participants the skills to deliver a warm...

              Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. To service small businesses in the County Fermanaghand Omagh district area we will be running an open WorldHost Principles of Customer Service course at Belle Isle Castle, Enniskillen, County...

Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. If you want to make sure your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help. In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will debunk some of the myths around disabilities, and...

Our WorldHost Service Across Cultures programme will increase your staff awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from other cultures. Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers...

Watson & Co. Chartered Marketing have wrapped up 2016 with successful completion of Discover Aberdeen and Aberdeenshire Ambassador Training. After expanding the Watson & Co. Chartered Marketing WorldHost service to Scotland this year, the training demonstrates our business commitment to the Aberdeen City and Aberdeenshire region. The training provided WorldHost Trainer – Christine Watson with the latest information on Aberdeen...