WorldHost Principles of Customer Service Training



WorldHost Principles of Customer Service Training will provide participants with invaluable skills and techniques that form the fundamentals of service professionalism.

The WorldHost Principles of Customer Service programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios which can be used across a wide variety of industries where the quality of customer service is key to the success of business.


Course Content:

  • Welcoming people skills
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Customer needs
  • Empathetic Listening
  • The Art of Service Recovery
  • Personalised key commitments
  • Topics to avoid


Business Benefits:

  • Delivered to over one million service professionals worldwide WorldHost has a proven track record in successfully preparing frontline staff to offer the highest levels of customer service
  • The programme is an essential tool for businesses seeking to protect their bottom line and improve their customer retention rates
  • It is one of the most effective customer-service training courses available for front-line staff
  • WorldHost provides a quality-assured level of service recognition
  • It is flexible in delivery and it can be customised for your organisation and industry
  • It is dynamic and supported by excellent resources and practical guidelines
  • Completing the WorldHost programme can lead to a level two Vocationally Relevant Qualification for the development of transferable skills*
  • It is provided by a quality assured network of professional trainers


Why is customer service training important?

People 1st (who license the WorldHost suite of training programmes to Watson & Co. Chartered Marketing) uncover some key statistics in the video below:


£95 per person (open access course) – Find upcoming course dates at

£895* per in-house / in-company course – Full Day

£995* per in-house / in-company course – Two Half Day Deliveries


*includes licensed workbooks, delegate certificates and trainer fee only

Third party costs such as training room hire, catering, travel expenses and trainer time investment in customisation can be provided by Watson & Co. Chartered Marketing on request, if required.

Licensed WorldHost Trainer:

Chartered Marketer Christine Watson DipM MCIM is a People 1st accredited Customer Service and Digital Marketing Trainer and has a background in mystery shopping and business improvement spanning the past 17 years. She has successfully trained over 1,000 delegates.

Click here to read testimonials from past clients


Open training course dates are detailed at:

To find out more contact Watson & Co. Chartered Marketing today by telephone: 07900 881146 or register your interest by email to:

The full WorldHost suite of training programmes is available to view here


Further information on WorldHost is available at and

People 1st have also provided a taster video to demonstrate exactly what a WorldHost training session involves:


To Book:

Download our WorldHost booking form, fill out and and return to us by email:

Booking form








You can also download the pass criteria for the course below:

Pass Criteria