WorldHost Customer Service Training


Customer Service Training

Watson & Co. Chartered Marketing provides WorldHost – world class customer service training to customer facing staff in businesses across Northern Ireland, England, Scotland and Wales.

Over one million customer-facing staff globally have been trained on WorldHost customer service programmes. WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. The programme has since been successfully launched in the UK by People 1st, supported by VisitEngland, and was used to train 200,000 customer-facing staff at the 2012 Olympic and Paralympic Games and other world-class events, including the 2014 Ryder Cup, the Commonwealth Games, and the 2015 Rugby World Cup. Tourism Northern Ireland has endorsed the programme in Northern Ireland with delivery to over 20,000 service professionals in the tourism and retail sectors.

The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios. It can be used across a wide variety of industries where the quality of customer service is key to the success of business.



Programmes we offer:

Principles of Customer Service £85 per person

Ambassador £60 per person

Sales Powered by Service £70 per person

Customers with Disabilities £60  per person

Principles of Supervising Customer Service Performance £120 per person

Service Across Cultures £60 per person

Bespoke in-house options available

£895 + VAT for up to 15 people*

Half day £650 + VAT for up to 15 people*

*Above fees include WorldHost training materials and WorldHost Certificate, however, we would be happy to source and provide catering and a suitable venue should this be required.

Optional extras – City and Guilds / ICQ Qualifications £35 per qualification per person

City and Guild Qualifications

City and Guilds Level 2 Extended Award in Principles of Customer Service
City and Guilds Level 2 Award in Welcoming Tourists and Visitors to their Destination

ICQ Qualifications

ICQ Level 2 Award in Understanding customer service in the retail sector
ICQ Level 2 Award in Understanding the retail selling process


Northern Ireland –

Invest NI offer a Skills Advancement Grant were you can get up to £10,000 for staff training. This grant will cover 50 per cent of eligible costs and is available to small companies that are exporting or are ready to export.

Watson & Co. Chartered Marketing have provided this information to the best of their knowledge. Please visit for more information.

Scotland – 


Provided your business meets the funding criteria, you will be able to save £40 per person on the cost of your training!

If you are planning on delivering WorldHost training in-house, you may also still qualify for the SME subsidy to help reduce your costs – please contact us directly for more details.


To find out more contact Watson & Co. Chartered Marketing today by telephone: 07900 881146 or register your interest by email to:

Open training course dates are detailed at:
Further information on WorldHost is available at and