Date: Tuesday 6th October 2015 Location: Crescent Townhouse, Belfast Cost: £85 per person Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer Course Content: Welcoming people skills What forms a first impression? Why should I handle customer concerns? The communications process Effective listening Visitor needs The...

Date: Wednesday 29th July 2015 Location: Crescent Townhouse, Belfast Cost: £85 per person Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer Course Content: Welcoming people skills What forms a first impression? Why should I handle customer concerns? The communications process Effective listening Visitor needs The...

Date: Wednesday 19th August 2015 Location: Crescent Townhouse, Belfast Cost: £85 per person Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer Course Content: Welcoming people skills What forms a first impression? Why should I handle customer concerns? The communications process Effective listening Visitor needs The...

Date:  Thursday 20 August 2015 Location: Belfast Cost: £60 per delegate Licensed WorldHost Trainer: Siofra O’Reilly The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities. By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome. Our disabled visitors represent a growing market and they are loyal when they find...

Transform your staff into effective sales professionals who not only listen to your customers’ needs, but maximise on them! No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital. This programme will help them understand how they can influence customers’ purchasing decisions and the benefits of selling beyond the basics. Date: Wednesday 26th...

Date: Thursday 18th June 2015 Location: Crescent Townhouse, Belfast Cost: £85 per person Optional extra – City and Guilds Level 2 Extended Award in Principles of Customer Service £35 per person Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer Course Content: Welcoming people skills What forms a first impression? Why should I handle customer concerns? The communications process Effective listening Visitor needs The...

Sammy Douglas MLA requests the pleasure of your company at the fourth annual Funeral Services Northern Ireland National Poetry Competition Recital in the Long Gallery, Parliament Buildings, Stormont, Belfast, on behalf of Funeral Services Northern Ireland  on National Poetry Day, 8 October 2015, at 7.30pm  We are honoured to be welcoming back the Funeral Service Northern Ireland National Poetry Competition winners from 2014 and 2013: Mark...

Dates: Thursday 26th March 2015 Location: Belfast Cost: £20* per delegate Licensed WorldHost Trainer: Siofra O’Reilly   The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities. By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome. Our disabled visitors represent a growing market and they are loyal...

WorldHost Retail Customer Service Training – Belfast Dates: Friday 20th & Friday 27th March 2015 Location: Belfast Cost: £20* per delegate Day one: Principles of Customer Service – Retail  Day two: Sales Powered by Service – Retail and Visual Merchandising and Product Display    Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer   To book email: info@watsonsmarketing.com or  Phone: Watson...

Date: Tuesday 20th January 2015 Location: Crash Services, Newry Time: 9.30am – 12.30pm Cost: Free for WIBNI members / £10 + VAT for Non-Members   Christine Watson will be delivering the Principles of Customer Service Masterclass. Customer service excellence is vital for any business, not only to gain a competitive advantage over other businesses, but to survive. During the Masterclass Christine will focus on: –   The Principles...

10.00 – 12.30pm Burrendale Hotel, Newcastle Visitors have told us that meeting the people and hearing their stories is what builds the strongest memories of their visit to Northern Ireland. Also, our friendly, genuine welcome has consistently been rated the highest of Northern Ireland’s attributes which demonstrates just how central it is to the visitor experience. Ensuring visitors receive this warm, personal welcome in your...

Watson & Co. Chartered Marketing would like to invite you to our upcoming Macmillan Cancer Support Coffee Morning. There are currently 2 million people living with cancer in the UK. By 2030 there will be 4 million. We want to make sure Macmillan is there for all of them. One in three of us will get cancer and for most it will be the toughest thing we ever face. When you’re facing the toughest fight of your life, you need a team of...

Provisional Date: Friday 17th October Location: Belfast In order to congratulate and award those who have adopted the WorldHost standard, Belfast City Council will be holding a celebratory event. Keep an eye on the WorldHost Belfast Twitter account for more information and...

Date:  Thursday 8 October 2015 Location: Belfast Cost: £60 per delegate Licensed WorldHost Trainer: Siofra O’Reilly The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities. By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome. Our disabled visitors represent a growing market and they are loyal when they find...

WorldHost Customer Service Training – Belfast Dates: Tuesday 23d & Thursday 25th September 2014 Location: Day One Location: James Street South Day Two Venue: Belfast Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big Fish. Licensed WorldHost...

Bloom @ BT9 Shared Workspace will be hosting a MACMILLAN Coffee Morning from 8am to 9.30am on 26 September 2014 To register for this event visit: http://www.eventbrite.com/e/macmillan-coffee-morning-at-bloom-tickets-13187483117 You can donate directly to MACMILLAN CANCER SUPPORT via https://www.justgiving.com/Bloom-Workspace/

WorldHost Customer Service Training – Belfast Dates: Tuesday 5th August & Thursday 7th August 2014 Location: Day One Venue: TBC Day Two Venue: Belfast City Business Hub Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big Fish. Licensed WorldHost...

WorldHost Customer Service Training – Belfast Dates: Thursday 4th & Tuesday 9th September 2014 Sorry but these dates are now fully booked. Location: Day One Location: Belfast Day Two Venue: Belfast Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big...

WorldHost Customer Service Training – Belfast Dates: Tuesday 7th & Thursday 9th October 2014 Location: Day One Location: Crescent Townhouse Day Two Venue: City Business Hub Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big Fish. Licensed...

WorldHost Customer Service Training – Belfast Dates: Tuesday 21st & Thursday 23rd October 2014 Location: Day One Location: James Street South Day Two Venue: City Business Hub Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big Fish. Licensed...

WorldHost Customer Service Training – Belfast Dates: Tuesday 18th November & Thursday 20th November 2014 Location: Day One Location: Crescent Townhouse Day Two Venue: City Business Hub Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of Belfast city centre including City Hall, Cathedral Quarter, Waterfront & the Big...

Wednesday 19th November 2014 6pm – 8pm Malone Lodge Hotel Belfast City Council’s Destination Belfast project in partnership with South Belfast Partnership Board invite you to an information evening on the benefits of WorldHost. WorldHost trainers will be on site providing a ‘taster’ of what your business can expect from WorldHost training and how your business can play a central role in helping Belfast achieve recognition as a...

Join us at Bloom for a charity coffee morning in aid of Macmillan on 14th November 2014 from 8am to 9.30am And/or on Giving Tuesday: 2nd December from 8am to 9.30am Watson & Co. Chartered Marketing are working alongside Bloom to raise £500 forMacmillan Cancer Support in 2014. You are very welcome to join us for a continental breakfast courtesy of Watson & Co. Chartered Marketing and if you have not picked up your WorldHost...

WorldHost Customer Service Training – Banbridge Dates: Tuesday 9th December & Tuesday 16th December 2014 Location: Banbridge   Cost: £20* per delegate Day one: Principles of Customer Service Workshop Day two: Ambassador workshop: Welcoming visitors to their destination: a tour of the Banbridge area focusing on tourist activities in the area. Licensed WorldHost Trainer: Christine Watson MCIM Chartered Marketer   To...

Date: 17th December 2014 Location: City Hall Time: 2pm – 3.30pm In order to congratulate and award those who have adopted the WorldHost standard, Belfast City Council will be holding a celebratory event. The event will include a full presentation of certificates, for those completed delegates and companies, to be awarded in City Hall. The event represents a perfect opportunity for a photo to share with colleagues and friends and all...