The Northern Ireland Tourism industry is performing well, from an ambitious target to practically double – over the course of a decade – to a £1 billion industry to a brand new stretch target to reach a £2 billion pound contribution to the NI economy. It was announced this month (June, 2019) by NISRA that we are a stone’s throw away having collectively achieved yet another increase in the annual revenue to a £968 million...

Why use Google local guides as a marketing tool? If you’re into photography, video, reviews and sightseeing, Google local guides is a great place for you to contribute your own work and contribute to how your destination appears on the map. Local Guides by Google is a platform which allows millions of people to add photos, videos, reviews, missing locations to enhance the digital footprint of Google Maps. The app allows individuals around...

EXPERIENCE DEVELOPMENT MASTERCLASS Date:  Wednesday 1 May 2019 Time:  9.30am – 1pm Venue:  Galgorm Spa and Golf Resort Cost:  Free of charge (places limited) – light lunch provided Trainer: Chartered Marketer Christine Watson   Background to course The aim of this workshop is to help and inspire you to go forth and create and launch new, memorable, ‘money can’t buy’ experiences that both attract and...

  Watson & Co. Chartered Marketing has successfully trained over 1,000 WorldHost delegates to date and we are very proud of our contribution to excellence in customer service locally in Northern Ireland. Back by popular demand we will be running an open WorldHost Principles of Customer Service course in Belfast on 15 April 2019. The WorldHost Principles of Customer Service Training programme helps you and your staff improve the...

Forward South Partnership are taking steps this Summer to enhance customer service skills for tourists visiting South Belfast businesses. Funded by Belfast City Council the WorldHost Principles of Customer Service Training and Recognition Programme will be fully funded for one representative from 40 individual businesses operating within the tourism sector across the South Belfast destination. Three full day WorldHost Principles of Customer...