Employment and Learning Minister Dr Stephen Farry today presented employees with Worldhost training accreditations at the Lough Neagh Discovery Centre, Oxford Island, Craigavon. Up to 34 employees from a range of service and hospitality sectors received the award at an event organized by the Lough Neagh Partnership. The awards presentation event coincided with World Tourism Day. WorldHost Training is an internationally renowned customer service...

Local Cookstown leisure business The Ritz Cinema has achieved commendation for excellence in customer service by the Northern Ireland Tourist Board. Accredited WorldHost Ambassador for Northern Ireland Giles Conlon was presented with his WorldHost business certification by Minister Stephen Farry in front of an invited audience at Lough Neagh Discovery Centre on World Tourism Day. From left to right: Christine Watson Licensed WorldHost Trainer...

Local Nature Conservation charity, RSPB Northern Ireland has achieved commendation for its commitment to customer service professionalism by the Department for Employment and Learning. Two of the ten newly accredited WorldHost Ambassadors for Northern Ireland within RSPB NI, Maeve Rafferty and Judith Carville were presented with their official WorldHost certifications and vocationally recognised qualifications in Principles of Customer...

Funeral Services Northern Ireland 2nd annual poetry competition returns to find the most inspiring new poetry from across Northern Ireland. The theme of National Poetry Day 2013 is water, so we are looking for poems on the subject of “Reflection”. Be that reflecting on a life, reflecting on the world or actual physical reflections, we look forward to reading your poetic interpretations. Winning poems will be published online and in a book...

CIM Ireland Chair Christine Watson calls upon marketing professionals in Northern Ireland who meet the requirements, to register their CPD activity and apply for Chartered Marketer status. The Chartered Institute of Marketing (CIM) is the only body which can award Chartered Marketer status based upon qualifications and evidence of continuous professional development. The deadline for this year’s submissions is 31st July. For further...

All aboard! On Tuesday 2nd July 2013, Watson & Co. Chartered Marketing in association with Lough Neagh Partnership hosted the first ever ‘on the lough’ Worldhost Ambassador training session and FAM tour for the Northern Ireland Tourist Board. Local Lough Neagh businesses with less than 250 staff were generously funded through the Department for Employment and Learning WorldHost package which is available to eligible NI...

The Chartered Institute of Marketing (CIM) Ireland is calling on all businesses to enter the acclaimed CIM Ireland Marketing Excellence Awards 2013 to showcase their successful marketing campaigns. The CIM Ireland Marketing Excellence Awards 2013, supported by Invest NI, will celebrate, recognise and reward the best marketing achievements across various industry sectors in Ireland. The annual awards competition, now in its 14th year, provides...

Noribic (valued client of Watson & Co. Chartered Marketing since October 2005) unveils EBN Congress Programme for Derry~Londonderry 2013  One of Europe’s largest and most prestigious business events will take place in Derry-Londonderry in May with Apple co-founder Steve Wozniak as headline speaker. Organisers, The Northern Ireland Business and Innovation Centre (NORIBIC) today unveiled the line-up and principal sponsors for this year’s...

Employment and Learning Minister Dr Stephen Farry today welcomed an innovative marketing programme to assist our next generation of marketers ~ Tuesday, 23 April 2013 The Department for Employment and Learning (DEL) and the Chartered Institute of Marketing (CIM) Ireland voluntary board of directors have developed an innovative pilot marketing programme via the Youth Employment Scheme (YES) that will offer 20 aspiring young marketers the chance...

Funeral Services Northern Ireland has acknowledged poets from across Northern Ireland at a reception in Parliament Buildings, Stormont, where the second annual Funeral Services Northern IrelandNational Poetry Competition winner was announced. BBC broadcaster Marie-Louise Muir introduced proceedings and named regional finalists before Ross Thompson from Bangor, Co Down, took the title with his poem ‘Icarus’. Described by the judges as...

15 February 2013   MINISTERS RECOGNISE BUSINESSES IN QUEST FOR WORLD CLASS CUSTOMER SERVICE TRADING STANDARDS   Ministers Foster and Farry have recognised businesses on Lisburn Road and Belfast’s Queen’s Quarter who have united in a quest for worldclass customer service standards across their destination. Tourism Minister Arlene Foster said: “I welcome Lisburn Road and Queen’s Quarter engagement with the WorldHost programme...

WorldHost customer service trainer Christine Watson of Watson & Co. Chartered Marketing pictured alongside Blue Badge Tour Guide Barbara Cornett and the management and staff of Iveagh Movie Studios, Banbridge who successfully completed their WorldHost NVQ Level 2 training in Principles of Customer Service and Welcoming Tourists and Visitors to their Destination. Photographed enjoying the sculpture garden at the acclaimed F E McWilliam...

DEL funding is available  for NI organisations with less than 250 employees in the tourism, hospitality and transport sectors. Please contact us for more...

Becoming a WorldHost Recognised Business for Customer Service Excellence WorldHost is a leading campaign aimed at raising customer service standards in Northern Ireland Businesses committed to delivering superior customer service can now qualify to become a WorldHost™ Recognised Business for customer service excellence A business outlet / unit can gain WorldHost Recognition as soon as 50% of its front-line staff (including part-time and...

24th September (Principles of Customer Service) & 1st October (Ambassador – Welcoming visitors to their destination) Venue: Hillmount, Castlereagh, Belfast, BT5 7TX (Free parking on site) Cost: £190 per person. Reduced to just £20* per person for applicable organisations. *DEL funding available for NI organisations with less than 250 employees in the tourism, hospitality and transport sector. To book email:...

Launched by Ministers’ Arlene Foster and Stephen Farry, the training is planned at a critical time for the economy, as Northern Ireland prepares to host a series of world-class events in 2012 and 2013. Chartered marketer Christine Watson founder of Watson and Co. Chartered Marketing has expanded her service offering to include internationally renowned WorldHost customer service and ambassador training following its formal launch by...

National Poetry Day, on Thursday 4th October, sees the launch of Funeral Services Northern Ireland’s first National Poetry Competition. National Poetry Day, on Thursday 4th October, sees the launch of Funeral Services Northern Ireland’s first National Poetry Competition. As the theme of this year’s National Poetry Day is “Stars”, Funeral Services Northern Ireland anticipates that this inaugural poetry competition will give entrants...